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Home » Insight » Amazon Suspended You? Well, Amazon is that crazy friend you should worry about! Such a basic and overprotective friend that we all have!
Selling on marketplaces is the perfect opportunity to boost your sales, both in your native country and internationally. With the wide variety of both specialised and generalist markets, online retailers are spoiled for choice. Of all the marketplaces, however, American giant Amazon is undoubtedly the most strict. To maintain their privileges, Amazon sellers must comply with the rules established by the marketplace, otherwise their Sales will be suspended temporarily or permanently. Find out the reasons why your Amazon Seller could be suspended, and how to reactivate it if it is:.
If your customer indicators do not meet these objectives, your may be suspended due to poor performance. The order defect rate is the percentage of your orders that received a negative rating, an A-to-z Guarantee claim, or a service credit card chargeback.
The pre-fulfilment cancel rate refers to all cancellations of orders made, divided by the of total orders over a given period. The late shipments rate is the of orders where the shipping has been estimated at 3 days or more after the order was placed, divided by the total of orders for the given period.
Note: If you do not meet the sales performance targets required by Amazon, the marketplace generally contacts you to give you time to improve your performance within 60 days of the first warning. Sales performance targets are not the only reasons for suspending your Seller. Your Seller privileges may also be revoked as a result of a breach of sales policies and prohibited content rules established by the marketplace. If Reactivate amazon seller account Seller has been suspended by Amazon, you will be able to appeal the decision of the marketplace by providing a plan of action.
This plan will have to propose alternatives to resolve the problems that have led to the suspension of your .
Amazon: how can i reactivate my seller after suspension?
To reactivate yourfollow these steps:. You will have to determine if your seller privileges Reactivate amazon seller account been revoked for reasons of poor performance or due to violation of sales policies and rules regarding content prohibited by Amazon. If your sales performance is at the root of the problem, analyse your customer feedback and identify those that do not meet Amazon sales performance targets.
Also check if your product catalogue includes items that could violate their sales policies. The more accurate your action plan, the greater your chances of reactivation. For example, if you find you have a high pre-fulfilment cancel rate, you should look at your inventory management process. This may reveal that some of your products are going out of stock far too frequently. If you sell your products on different marketing channels, we advise you to exclude those with fewer than 5 items in stock.
Amazon suspended you? it’s time to reactive amazon seller privileges!
If your sales has been suspended due to violations of Amazon policies, you must evaluate your sales procedures and inventory to determine if it contains prohibited content or restricted products. Once your action plan has been written, send it to the Amazon Sales Performance Team attached with your request to reactivate your Seller. Amazon will notify you within 48 hours with their decision. Note: It is not automatically guaranteed that your will be reactivated after suspension.
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How can I reactivate my once its been suspended? To reactivate yourfollow these steps: 1. Identify the source of the problem You will have to determine if your seller privileges have been revoked for reasons of poor performance or due to violation of sales policies and rules regarding content prohibited by Amazon.
Review your sales practices If your sales performance is at the root of the problem, analyse your customer feedback and identify those that do not meet Amazon sales performance targets.
To avoid a one-time or permanent suspension, Amazon encourages sellers to regularly check their performance via the tool available in their Seller s. This tool provides data on all client feedback, making it easy to see if the retailer is meeting their objectives.
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